Terms and Conditions for Returns / Refund Policy

Exchange / Store Credit

    We understand that you might see something you like, but it may not work for  you when you take it home.     

    Our 7 day in home/office trial gives you the flexibility to exchange or receive a store credit which is valid for 3 years.

    We do not offer refunds if you change your mind or picked the wrong size.

 

We offer refunds, replacement or repair if:

• The item is faulty or damaged
• You were sent the wrong item
• You were sent the wrong size
• The item is significantly different from the product images and description

 

You are NOT entitled to a refund because:

• You just changed your mind
• You found the product cheaper at another store
• You don't like it
• You bought the wrong size
• The product has a fault that you knew about before you bought it. This includes instances where the fault was listed in the description.

 

I don't have my receipt. Can I still get a refund?

If it can be established you have purchased at our store, you will be entitled to exchange, replace or a store credit, if you can produce one of the following types of proof of purchase.

Types of proof of purchase include:

• Credit or debit card statement
• A lay-by agreement
• A receipt or reference number given for phone or internet payments
• A copy or photograph of the receipt